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Return Policy – OSE (Operational Supply Essentials)

Returns Process:

  • All return requests must be made through the sales representative you are working with. The sales rep will guide you through the return process based on the specific items and order details.

  • Return eligibility, time frames, and procedures will be outlined by your sales representative at the time of your order or when you initiate a return request.

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Return Conditions:

  • Returns are accepted based on the product type and the terms discussed with your sales representative. Certain conditions or items may be subject to restocking fees or non-returnable policies.

  • Items must be returned in their original condition and packaging to qualify for a return.

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Return Shipping:

  • Return shipping costs will be determined by your sales representative. In some cases, you may be responsible for the return shipping fees, depending on the circumstances of the return.

  • Your sales rep will provide the return shipping instructions and any labels or forms needed.

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Refunds and Exchanges:

  • Refunds or exchanges will be processed based on the terms discussed with your sales representative. Refunds are typically issued back to the original payment method once the return is approved.

  • The refund timing will depend on the return processing time and the policies set by your sales representative.

Return Policy – FFE (Furniture Fixtures and Equipment's)

Returns Process:

  • As with OSE products, all return requests for FFE items should be made through the sales representative you are working with. Your sales rep will assist you in determining the return eligibility, any applicable fees, and the return process.

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Return Conditions:

  • FFE items must be returned in original condition, including packaging. Depending on the nature of the item and any customization, certain items may not be eligible for return.

  • Returns of damaged or defective items will be handled by your sales representative, and you will be guided on how to proceed.

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Return Shipping:

  • Return shipping costs and arrangements for FFE items will be determined through your sales representative based on your location, the size and weight of the items, and other factors.

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Refunds and Exchanges:

  • Refunds or exchanges for FFE items will follow the guidelines provided by your sales rep. The process will vary based on the item type and any agreements made at the time of purchase.

  • Refunds will generally be processed once the returned items are received and inspected.

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